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Cancer Treatment Centers of America® Chicago Receives 2018 Press Ganey Guardian of Excellence Award®

CTCA Chicago | November 13, 2018

Chicago area cancer hospital recognized for achieving and sustaining excellence in patient experience

Cancer Treatment Centers of America® (CTCA) Chicago is pleased to announce it has received a Press Ganey 2018 Guardian of Excellence Award®. This award recognizes top-performing health care organizations in the U.S. that have achieved the 95th percentile or above for performance in patient experience, employee engagement, physician engagement or clinical quality. The comprehensive care and research center achieved this recognition for exceptional patient experience.

Numerous CTCA Chicago programs and practices assisted in the recognition including leadership rounding and lean daily management board huddles. Over the past year, CTCA Chicago also made customer service developments, including comment sharing, the practice of AIDET (Acknowledge, Introduce, Duration, Explanation and Thank You) communication and the utilization of the Say This Not That tool.

"The Press Ganey award represents an important recognition from an industry leader in measuring, understanding and improving the patient experience,” said Scott Jones, president and CEO of Cancer Treatment Centers of America Chicago. "We are incredibly proud of our Stakeholders for dedicating themselves to delivering exceptional quality care to our patients and their families every day."

"We are proud to partner with Cancer Treatment Centers of America to support their mission to provide safe, high-quality, patient-centered care.” said Patrick T. Ryan, CEO of Press Ganey. “They are truly dedicated to delivering exceptional care in the communities they serve, and their commitment to capturing and acting on patient experience feedback is a very powerful demonstration of this.”

About Press Ganey
Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 33,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.