Becoming a patient

Finding a cancer hospital and care team that meets your expectations, needs and goals is one of the most important aspects of the cancer journey. At City of Hope, we understand how critical the decision-making process is, and the anxiety that often comes with it. That's why we strive to make becoming at patient at City of Hope as easy and stress-free as possible. Below is a step-by-step guide to becoming a patient:

Step 1: Discuss your options with a member of our team
Our Oncology Information Specialists are available 24 hours a day, every day of the year to listen, answer your questions, and help you decide if City of Hope is right for you. Call us anytime at (844) 890-0470 or chat now.

Step 2: Verify your insurance
Once we obtain your insurance policy information, we will conduct a preliminary check to determine how your insurance plan benefits might work and, if possible, schedule an appointment—all during the same phone call. If we need to investigate further, we will get back to you within 24 hours. Once your benefits have been confirmed, an Oncology Information Specialist will review the details of your insurance plan’s coverage and answer questions you may have.

Step 3: Schedule an appointment
If your insurance plan works with City of Hope and you're interested in coming to one of our hospitals or Outpatient Care Centers for a consultation, we will schedule your initial appointment. We’ll help coordinate the details of your visit to make the process as easy, stress-free and affordable as possible. If you are newly diagnosed and live within 100 miles of our Chicago hospital, you may be able to see a cancer specialist within as little as 24 hours.

Step 4: Prepare for your visit
We'll mail you a personalized packet of information, and an oncology nurse will call you at home to discuss your medical history and help address questions or concerns you might have to ease your mind about what to expect in your first visit.

Step 5: Receive your evaluation
When you arrive, our doctors will review your medical records and health history, and perform a wide array of diagnostic tests and procedures. You'll also consult with various members of your care team in order to tailor a comprehensive treatment plan to your needs. The length of your evaluation will be dependent on your individual case. With second opinions, our hospitals may be able to offer one-day evaluations.

Step 6: Start treatment
Should you decide to treat here, your Oncology Information Specialist will become your initial go-to person to help plan the details of your first visit.