At Cancer Treatment Centers of America® (CTCA), quality care does not simply happen, it is built and nurtured. Quality is the outcome of a set of consciously designed, reliable procedures and systems that connect people, processes, knowledge and technology in the delivery of high quality, safe care. The CTCA® quality program is grounded in the following principles:
CTCA utilizes the six aims of the Institute of Medicine (IOM) as a framework for our definition of quality care. According to these aims, health care should be: