Patient Portal

What is the myCTCA patient portal?

For many patients, a cancer diagnosis often brings with it a wave of stress and emotions. It also comes with questions, paperwork, appointments, prescriptions and medical bills. At City of Hope, we understand how difficult managing your cancer treatment may be. To help you and your caregivers navigate the complexities of the cancer journey, we offer the myCTCA patient portal, a web-based tool designed to allow you to connect with your care team, manage appointments and view medical information.

With the myCTCA portal, you can:

  • Review lab results
  • Renew prescriptions
  • View medical documents
  • Manage appointments
  • Make payments and manage billing

The myCTCA portal also allows you to email members of your care team, get answers to frequently asked questions and get email notifications about upcoming appointments or when lab tests are available.

The myCTCA portal is no substitute for the compassionate and personalized care delivered by the doctors and clinicians at City of Hope. You can still reach out and speak directly with members of your care team, who will be happy to address concerns and answer questions. The portal, however, provides another option for you to communicate with your clinical team.

Additional resources

In addition to the myCTCA web portal, we also offer Smartphone apps, available in the Google and Apple Store.

City of Hope provides many other resources on cancercenter.com to help you learn more about your cancer type, treatment options and the members of your care team, including:
  • Physician and clinician bios, current clinical trials underway and treatment information
  • Information about integrative care services designed to help manage side effects
  • The CancerCenter360 blog, with weekly insights, tips and information on cancer treatments, research, side effects and general cancer-related news
  • Information about Cancer Fighters®, our national network of cancer patients and caregivers, offering support, advice and inspiration.

Protecting the security of your information

At City of Hope, protecting patient privacy and personal information is a responsibility we take seriously. The myCTCA portal is designed to allow patients to exchange health information and medical records securely.

To help keep patient information secure and private, we recommend that you take these important steps:

  • Do not exchange emails about medical conditions or treatment with your care team using your regular email account. The myCTCA portal is designed to allow secure communication.
  • Do not share your myCTCA portal username or password.

If you have technical issues with your myCTCA portal, call the help line 24/7 at 1-800-234-0482. This number is for technical issues only and not for medical-related questions.

If you need emergency medical assistance, dial 911.