We recently removed the full list of insurances from our insurance page. Due to the complexity of benefit plan designs, the best way to understand your coverage at CTCA is to contact one of our Oncology Information Specialists and they will contact your insurance provider to verify benefits.
Call us: (800) 615-3055 or chat online with an oncology information specialist.
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The insurance verification process
If you’re interested in learning more about becoming a patient at CTCA, contact us to begin the insurance verification process. We'll obtain your insurance policy information and contact your insurance provider to verify your benefits. This typically takes 24 to 48 hours.
Once your benefits have been confirmed, an Oncology Information Specialist (OIS) will contact you to review the details of your insurance plan’s coverage.
An OIS representative will review the coverage benefit levels quoted by your insurance plan, along with other aspects of your plan, including:
- In-network and out-of-network benefits (including inpatient and outpatient benefits your plan covers)
- Any deductible for which you may be responsible
- Percentage of coverage the plan pays after deductible has been met
- Any co-pay amount for which you may be responsible
Affordable Care Act & marketplace insurance
The Affordable Care Act requires almost all Americans to have health insurance. For patients with insurance coverage purchased through the federal or state health insurance marketplaces, CTCA’s acceptance of this coverage is subject to review and approval of the prevailing terms of the coverage provided. Please contact one of our Oncology Information Specialists for more information. Learn more about health insurance marketplaces.
If your insurance plan works with CTCA and you're interested in coming to one of our hospitals for a consultation, we’ll schedule your initial appointment. We’ll coordinate your visit to our hospital and handle all the details for you to make the process as easy, stress-free and affordable as possible.
If your insurance plan was not approved at the CTCA hospital of your choice, we can explore your benefits at another CTCA hospital upon your request. If your insurance plan works with another CTCA hospital location and you decide to come for a consultation, we’ll let you know how we can assist you with travel expenses.
Most insurance companies require pre-certification prior to your admission to CTCA. Pre-certification involves pre-approval from your insurance plan for specific services. Our representatives will attempt to complete the pre-certification process for you. If your insurance policy states that you must notify them yourself, we'll assist you as much as we can with the process.
All costs of treatment are billed to your insurance plan, and you will be responsible for any co-pays or deductibles and amounts not paid by your insurance plan. Throughout your treatment, our representatives will assist you in resolving insurance or payment-related issues.