Patient experience: CTCA vs. state and national averages
Cancer Treatment Centers of America® (CTCA) partners with Press Ganey®, a third-party administrator of surveys, to assess the experience and satisfaction of CTCA® patients who receive care at each of our five centers. We are committed to open and transparent communication about our ability to meet and exceed our patients' needs and expectations. Both Inpatient—also known as HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)—as well as Outpatient experience scores are available.
CTCA hospitals and other U.S. hospitals administer HCAHPS surveys to a random sample of adult patients every month between 48 hours and six weeks after their inpatient discharge. Hospital results are then reported on the HHS Hospital Compare website (www.medicare.gov/hospitalcompare). HCAHPS scores for all participating hospitals were updated by HHS in April 2015, representing patients treated in 2013. CTCA is proud to report that, as of the April 2015 update on the Hospital Compare website, our hospitals received a five-star rating—scoring among the top 7 percent of hospitals nationwide.
In efforts to present more timely data, see our patient experience results provided directly by Press Ganey.