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Cancer Treatment Centers of America

CTCA Phoenix non-discrimination notice

WESTERN REGIONAL MEDICAL CENTER, INC. (“Facility”) and CANCER TREATMENT CENTERS OF AMERICA PROFESSIONAL CORPORATION OF ARIZONA, P.C., (“PC”) (collectively “CTCA”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, religion, gender identity, sexual orientation, age, disability or sex. CTCA does not exclude people or treat them differently because of race, color, national origin, religion, gender identity, sexual orientation, age, disability or sex.

CTCA:

  • Provides free auxiliary aids and services to people with disabilities to communicate effectively with us, such as:
    • qualified sign language interpreters, video remote interpreting or other aids for hearing impaired individuals
    • written information in multiple formats including large print, audio, accessible electronic formats, or other formats for visually impaired individuals
  • Provides free language services to people whose primary language is not English, such as:
    • qualified interpreters or a language line
    • information written in other languages

If you need these services, contact CTCA’s Civil Rights Coordinator at (623)207-3000.

If you believe that CTCA has failed to provide these services or discriminated in another way on the basis of race, color, national origin, religion, gender identity, sexual orientation, age, disability or sex, you can file a grievance with:

Civil Rights Coordinator
Western Regional Medical Center, Inc.
14200 W. Celebrate Life Way
Goodyear, AZ 85338
Telephone Number: (623)207-3000
Email: Laura.Weeks@ctca-hope.com

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, CTCA’s Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

Spanish: ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (623)207-3000.

Navajo: D77 baa ak0 n7n7zin: D77 saad bee y1n7[ti’go Diné Bizaad, saad bee 1k1’1n7da’1wo’d66’, t’11 jiik’eh, 47 n1 h0l=, koj8’ h0d77lnih (623)207-3000

Chinese: 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 (623)207-3000.

Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (623)207-3000.

Arabic: ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 623-207-3000.

Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (623)207-3000.

Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (623)207-3000. 번으로 전화해 주십시오.

French: ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le (623)207-3000

German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: (623)207-3000.

Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (623)207-3000.

Japenese: 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。(623)207-3000まで、お電話にてご連絡ください。

Persian (Farsi):توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با (623)207-3000 تماس بگیرید.

Syriac: ܙܘܗܪܐ: ܐܢ ܐܚܬܘܢ ܟܐ ܗ ܡܙܡܼܝܬܘܢ ܠܫܢܐ ܐܬܘܪܝܐ، ܡ ܨܝܬܘܢ ܒܠܝ ܚܠܡܬܐ ܕ ܗܼܝܪܬܐܒܠܫܢܐ ܡܓ ܐܝܬ ܩܪܘܢ ܥܠ ܡܢܝܢܐ   (623)207-3000

Serbo-Croatian: OBAVJEŠTENJE:  Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno.  Nazovite (623)207-3000).

Thai:  เรียน:  ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี  โทร (623)207-3000


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