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Cancer Treatment Centers of America

CTCA at Midwestern non-discrimination notice

MIDWESTERN REGIONAL MEDICAL CENTER, INC. (“Facility”) and PATIENT FIRST, S.C., (“PC”) (collectively “CTCA”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, religion, gender identity, sexual orientation, age, disability or sex. CTCA does not exclude people or treat them differently because of race, color, national origin, religion, gender identity, sexual orientation, age, disability or sex.

CTCA:

  • Provides free auxiliary aids and services to people with disabilities to communicate effectively with us, such as:
    • qualified sign language interpreters, video remote interpreting or other aids for hearing impaired individuals
    • written information in multiple formats including large print, audio, accessible electronic formats, or other formats for visually impaired individuals
  • Provides free language services to people whose primary language is not English, such as:
    • qualified interpreters or a language line
    • information written in other languages

If you need these services, contact CTCA’s Civil Rights Coordinator at (847)921-2605.

If you believe that CTCA has failed to provide these services or discriminated in another way on the basis of race, color, national origin, religion, gender identity, sexual orientation, age, disability or sex, you can file a grievance with:

Civil Rights Coordinator
Midwestern Regional Medical Center, Inc.
2520 Elisha Avenue
Zion, IL 60099
Telephone Number: (847)921-2605
Email: lana.poirier@ctca-hope.com 

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, CTCA’s Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

Spanish: ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (847)921-2605.

Polish: UWAGA:  Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej.  Zadzwoń pod numer (847)921-2605.

Chinese: 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 (847)921-2605.

Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (847)921-2605. 번으로 전화해 주십시오.

Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (847)921-2605.

Arabic: ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 847-129-2605.

Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (847)921-2605.

Gujarati: સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો (847)921-2605.

Urdu:خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال کریں (847)921-2605

Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (847)921-2605.

Italian: ATTENZIONE:  In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti.  Chiamare il numero (847)921-2605.

Hindi: ध्यान द: यद आप हदी बोलते ह तो आपके िलए मुफ्त म भाषा सहायता सेवाएं उपलब्ध ह। (847)921-2605

French: ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le (847)921-2605.

Greek: ΠΡΟΣΟΧΗ: Αν μιλάτε ελληνικά, στη διάθεσή σας βρίσκονται υπηρεσίες γλωσσικής υποστήριξης, οι οποίες παρέχονται δωρεάν. Καλέστε (847)921-2605

German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: (847)921-2605.


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