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Cancer Treatment Centers of America

CTCA Philadelphia non-discrimination notice

EASTERN REGIONAL MEDICAL CENTER, INC. (“Facility”) and CANCER TREATMENT CENTERS OF AMERICA PROFESSIONAL CORPORATION OF PENNSYLVANIA, P.C., (“PC”) (collectively “CTCA”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, religion, gender identity, sexual orientation, age, disability or sex. CTCA does not exclude people or treat them differently because of race, color, national origin, religion, gender identity, sexual orientation, age, disability or sex.

CTCA:

  • Provides free auxiliary aids and services to people with disabilities to communicate effectively with us, such as:
    • qualified sign language interpreters, video remote interpreting or other aids for hearing impaired individuals
    • written information in multiple formats including large print, audio, accessible electronic formats, or other formats for visually impaired individuals
  • Provides free language services to people whose primary language is not English, such as:
    • qualified interpreters or a language line
    • information written in other languages

If you need these services, contact CTCA’s Civil Rights Coordinator at (215) 537-7400.

If you believe that CTCA has failed to provide these services or discriminated in another way on the basis of race, color, national origin, religion, gender identity, sexual orientation, age, disability or sex, you can file a grievance with:

Civil Rights Coordinator
Eastern Regional Medical Center, Inc.
1331 E. Wyoming Avenue
Philadelphia, PA 19124
Telephone Number: (215) 537-7400
Email: Laura.Weeks@ctca-hope.com

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, CTCA’s Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

Spanish: ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (215) 537-7400.

Chinese: 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 (215) 537-7400.

Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (215) 537-7400.

Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (215) 537-7400.

Pennsylvania German / Dutch: Winn du schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: (215) 537-7400.

Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (215) 537-7400. 번으로 전화해 주십시오.

Italian: ATTENZIONE:  In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti.  Chiamare il numero (215) 537-7400.

Arabic: ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 215-537-7400.

French: ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le (215) 537-7400.

German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: (215) 537-7400.

Gujarati: સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો (215) 537-7400.

Polish: UWAGA:  Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej.  Zadzwoń pod numer (215) 537-7400.

French Creole: ATANSYON:  Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou.  Rele (215) 537-7400

Mon-Khmer,Cambodian ប្រយ័ត្ន៖  បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។  ចូរ ទូរស័ព្ទ (215) 537-7400.


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