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Cancer Treatment Centers of America® at Eastern Regional Medical CenterPatient Notification

Cancer Treatment Centers of America® (CTCA) at Eastern Regional Medical Center recently learned about a security incident that may have involved certain personal information about some of its patients.

On June 6, 2019, we identified suspicious activity on a CTCA user’s email account. CTCA promptly opened an investigation and retained a nationally recognized forensics firm to assist. The investigation identified suspicious activity associated with the CTCA user’s account between May 4 and May 15, 2019. The CTCA user’s password had been changed on May 16, 2019, after which the previous email credentials could no longer be used to access the email account. However, because we were unable to rule out the possibility that an unauthorized user accessed personal information, we are providing notice about this event. Information in the employee’s mailbox included patient names, and may have also included patient phone numbers, addresses, dates of birth, medical record number or similar identifier, health insurance information, and/or medical information. No patient Social Security Numbers or financial information were involved.

CTCA will individually notify potentially impacted patients for whom it has a valid mailing address. Impacted patients are advised to regularly monitor any explanation of benefits and other account statements to check for any unfamiliar charges or items. If patients notice any services they did not authorize, they should contact their health plan.

We take our responsibility to safeguard personal information seriously and remains committed to protecting patient privacy and security. We are evaluating potential security enhancements and continuing to educate its workforce about common security threats to help ensure this does not happen in the future. If you have any questions about this situation, please do not hesitate to contact the dedicated assistance line at 844-944-2743, Monday to Friday 8:00 AM to 10:00 PM CST and Saturday and Sunday 10:00 AM to 7:00 PM CST, reference code B0204.