The best way to learn more about what we have to offer at Cancer Treatment Centers of America® (CTCA) is to call an Oncology Information Specialist (OIS) at (888) 571-5299 or chat online.
Our OIS representatives are available 24 hours a day, 365 days a year to answer your questions and help you decide if pursuing care at CTCA® is the right choice for you. They will work at your pace to guide you through understanding where you are right now, where you want to be and how to get there.
Should you decide to seek care at CTCA, your OIS representative will become your initial go-to person to help plan all the details of your first visit.
At CTCA, we’re here to help. Our goal is to present you with all of the treatment options available for your type and stage of cancer, and assist you in deciding which approach is the right choice for you and your individual needs.
Knowing all of your cancer treatment options can help you feel more secure and in control, and also confident that you are heading down the right treatment path.
If you’re interested in learning more about becoming a patient at CTCA, we can begin the insurance verification process immediately. We'll obtain your insurance policy information and contact your insurance provider on your behalf, in order to verify your benefits. This typically takes 24 to 48 hours.
Once your benefits have been confirmed, your OIS representative will contact you to review the details of your insurance plan’s coverage, including benefit levels and other aspects such as:
If your insurance plan works with CTCA and you are interested in coming to one of our hospitals for a consultation, our OIS representatives will schedule your initial appointment. We will also coordinate your visit to our hospital and handle all of the details for you to make the process as easy, stress-free and affordable as possible.
Even if your insurance plan was not approved at the CTCA hospital of your choice, we can explore your benefits at another CTCA hospital upon your request. If your insurance plan works with another CTCA hospital and you decide to come for a consultation, we’ll let you know how we can assist you with travel expenses.
Once you schedule an appointment, one of our oncology nurses will call you at home. The nurse will discuss your medical history and help address any questions or concerns you might have.
To ease your mind about what to expect in your first visit to CTCA, we will mail you a personalized packet of information ahead of time. This packet contains helpful information, including what to expect on your first day, CTCA department telephone numbers, a courtesy shuttle schedule, a patient and family activity calendar, pharmacy information, dining room hours, local area information and more.
The following are suggestions for items to bring with you: