Cancer Treatment Centers of America

Our cancer treatment statistics and results

When you are exploring cancer treatment options, you may want to know about issues like life expectancy and quality of life. To help you and your family make more informed decisions about your cancer treatment, we publish our patient survival rates along with patient experience, quality of life and patient safety program results.

Currently, Cancer Treatment Centers of America® (CTCA) treatment results are available for the 11 most prevalent cancers we treat, with lung cancer broken down into two separate types: non-small cell lung cancer and small cell lung cancer.



Patient Treatment Results 2017/2018 Book
Interactive Online Version | Downloadable PDF Version

Our patient experience results

Inpatient Experience Results

HCAHPS inpatient survey background and methodology

Cancer Treatment Centers of America® (CTCA) participates in and monitors its ratings on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, developed by the U.S. Department of Health and Human Services, and is administered by a third party, Press Ganey®. The HCAHPS survey is a national, standardized, publicly-reported survey of patients’ perspectives on their inpatient hospital care.

Until HCAHPS, many hospitals collected information on patient satisfaction for their own internal use, with no national standard for collecting and publicly reporting information about patient experience of care that allowed valid comparisons to be made across hospitals locally, regionally and nationally. Many specialty hospitals are excluded from participating in this effort. This is not the case for CTCA®.

Through the relationship that CTCA has with Press Ganey, a nationally recognized, independent thirdparty, surveys are administered to all eligible adult patients between 48 hours and six weeks after their discharge from a CTCA hospital. Press Ganey works with more than 26,000 healthcare organizations and is considered an industry leader. As a result of our strategic partnership with Press Ganey, CTCA has access to the largest comparative database containing real-time data from more hospitals than any other HCAHPS vendor in the nation.

definitely recommend ctca

rating 9 out of 10

Overall, when patients are asked if they would recommend a CTCA hospital to family and friends as well as whether they considered their experience with CTCA as among the best hospitals, with 1,228 completed responses, our hospitals ranked within the top 3% of hospitals across the nation using data from July 1, 2016 through June 30, 2017.

CTCA HCAHPS inpatient data are compared by Press Ganey to the respective American Hospital Association region for each of the CTCA hospitals and the national data based on the data received from within the cohort. The data reported is reflective of the most current available gathered between July 1, 2016 and June 30, 2017 based on the date patient surveys were received.1, 2 The charts on the following pages show HCAHPS scores for each CTCA hospital as compared to its American Hospital Association (AHA) Region Average and the National Average. The applicable AHA regions are:

  • AHA Region 2: CTCA at Eastern Regional Medical Center (Eastern): New Jersey, New York and Pennsylvania
  • AHA Region 4: CTCA at Southeastern Regional Medical Center (Southeastern): Alabama, Florida, Georgia, Mississippi, Puerto Rico, South Carolina, Tennessee
  • AHA Region 5: CTCA at Midwestern Regional Medical Center (Midwestern): Illinois, Indiana, Michigan, Ohio and Wisconsin
  • AHA Region 7: CTCA at Southwestern Regional Medical Center (Southwestern): Arkansas, Louisiana, Oklahoma, Texas
  • AHA Region 8: CTCA at Western Regional Medical Center (Western): Arizona, Colorado, Idaho, Montana, New Mexico, Utah and Wyoming

The information displayed in the graphs on the following pages is reported using frequency scores representing the percentage of patients rating their experience in the affirmative top box (definitely/always) in response to all care dimensions for which questions were posed.

In alignment with the CTCA commitment to the Mother Standard® of care, our hospitals’ patient experience results are consistently higher than the national and regional norms.

1 The HCAHPS survey compiles nationwide data, and the Center for Medicare and Medicaid Services (CMS) adjusts for geographic region and certain patient demographics. As such, the results appearing on the CMS website (http://www.medicare.gov/hospitalcompare/search.html) are delayed in being released to the public. Therefore, data reflected with patients surveyed in this timeframe will not appear on the CMS website for approximately one year, and may differ slightly.

2 The scores included for CTCA at Western Regional Medical Center (Western) are not reported to CMS because Western did not participate in Medicare/Medicaid programs during this time period; however, Press Ganey (at our request) administers the HCAHPS survey to discharged Western patients and then reports the results to CTCA.

Graph labels HCAHPS survey questions (and groupings)
(1) Recommend Patients who would definitely recommend the hospital
(2) Nurses Nurses treated you with courtesy and respect
Nurses listened carefully to you
Nurses explained in a way you understand
(3) Doctors Doctors treated you with courtesy and respect
Doctors listened carefully to you
Doctors explained in a way you understand
(4) Received help After using call button, received help as soon as you wanted it
Received help with toileting as soon as you wanted it
(5) Pain Pain well controlled
Staff did everything to help with pain
(6) Medicine Told you what new medicine was for
Staff described medication’s side effects
(7) Environment Cleanliness of hospital environment
(8) Quiet Quietness of hospital environment
(9) Discharge Staff talked about whether you had the help you needed
Information regarding symptoms or problems to look for
(10) Care transitions Hospital staff took preferences into account
Good understanding of managing own health
Understood purpose of taking medications
(11) Overall Patients who rated the hospital 9-10

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hcahps enterprise

Outpatient Experience Results

Outpatient survey background and methodology

Cancer Treatment Centers of America® (CTCA) voluntarily collects data on the quality of our outpatients’ experiences with their care using a survey customized to the oncology patients’ needs and administered by a third party to ensure the validity and reliability of these findings. Press Ganey administers the outpatient survey to all eligible patients within one week of the completion of any CTCA® appointment for service. On average, over 100 completed surveys are returned per month, providing CTCA hospitals with valuable feedback; Between July 1, 2016 and June 30, 2017 (FY17), CTCA patients completed more than 9,900 outpatient oncology surveys.

The data presented in the charts below, are “on average” scores using a 5-point Likert scale, in which an individual response is converted from very poor (0) to very good (100) and averaged. Comprehensive data is presented by cancer type for each key dimension of care, based on what we know to be important to our patients.

Graph labels Outpatient survey questions (and groupings)
(1) Recommend Likelihood of recommending services
(2) Scheduling Reached office staff on phone with ease
Wait time between calling and first scheduled appointment
Courtesy and concern shown by staff who made appointment
(3) Registration Registration process ease
Wait in registration area
(4) Facility Facility cleanliness
Found way around facility with ease
Waiting area comfort
Changing room privacy
(5) Chemotherapy Wait time in chemo area
Explained what to expect during chemo
Chemo staff’s concern for comfort
Chemo staff’s courtesy
Explained how to manage chemo side effects
Comfort of the chemo treatment area
(6) Radiation Wait time in radiation therapy area
Explained what to expect during radiation therapy
Radiation therapy staff’s concern for comfort
Radiation therapy staff’s courtesy
Explained how to manage radiation therapy side effects
(7) Surgery Surgeon explained surgery
Explained how to manage side effects of surgery
Concern for privacy (in operating room and recovery room)
Waiting time in surgeon’s office
Staff’s concern for your comfort
Likelihood of recommending surgeons to others
Confidence in surgeon’s ability
(8) Nursing Nurses’ concern for questions and worries
Skill and knowledge of nurse(s)
Quality of care received from nurse(s)
Attention to pain control
Caring manner of the nurses
Nurses answered your questions
(9) Personal care Emotional needs were addressed
Kept family informed about what to expect
Sensitivity to difficulties and inconvenience
Inclusion in treatment decisions
Home care instructions
Concern for privacy
(10) Overal Care given at this facility


Outpatient satisfaction results by cancer type

Breast / Colon / Esophageal / Kidney / Lung / Ovarian / Pancreatic / Prostate / Rectal / Stomach

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The CTCA data presented in aggregate below represents the quality of patients’ experiences with our medical, radiation and surgical oncologists.