​Our patient experience results

Physician Transparency Star Rating survey background, methodology and results

Cancer Treatment Centers of America® (CTCA) voluntarily launched a Physician Transparency Star Ratings program in collaboration with third party research organizations Press Ganey and Binary Fountain. This program provides greater insight into the quality of patients’ experiences with CTCA® medical oncologists, radiation oncologists and gynecologic oncologists.

The data displayed here are aggregations of two questions specific to physicians’ patient care using the outpatient satisfaction survey. Data from the answers to the two questions are collected by Press Ganey and converted by Binary Fountain into a one to five-star rating, with one star being the lowest possible rating and five stars being the highest. Once a minimum of 30 responses is received by a physician, results are made available online. All patient comments are also posted online as written by the patient, whether they are positive or negative, after being de-identified for confidentiality and patient privacy.

The average star rating for CTCA physicians is 4.80 out of 5.0, which is based upon a volume of 6,150 ratings among 46 individual physicians over the course of 12 months. This is above the 4.57 average national star rating of other hospitals in the research organization’s database. The distribution of star ratings across CTCA physicians is reflected below with 78.3% of CTCA physicians rated 4.8 stars or above on the 5-star scale. The data below reflect ratings collected between July 1, 2018 and June 30, 2019.

physician transparency satisfaction rating 2019