Cancer Treatment Centers of America

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Our department

Our Department of Pharmacy Services handles all prescription and supplement needs on-site at Cancer Treatment Centers of America® (CTCA).

With the electronic health records (EHR) system, our pharmacy processes are completely paperless. This helps to ensure accuracy and control in medication delivery. Working from one comprehensive medical record for each patient also helps to improve safety. The prescriptions are usually delivered to you within 10 to 45 minutes. You and your family members/caregivers can also drop off and pick up supplements right on the premises.

There are two pharmacies at our hospital:

Retail pharmacy

Our retail pharmacy offers prescription medications and supplements, based on the recommendations of your oncologist, naturopathic clinician and/or pain management clinician.

The retail pharmacy staff, along with our naturopathic clinicians, have developed guidelines for reviewing and dispensing all prescription and supplement products. We look for drug-drug interactions and drug-herb interactions and make sure that every supplement prescribed is safe and won’t interfere with a patient’s treatment regimen.

Hospital pharmacy

A separate pharmacy near/in the hospital's Infusion Center mixes chemotherapeutic drugs and other intravenous medications. At the Hospital Pharmacy, chemotherapy treatment is prepared based on individualized dose requirements for each patient. Prior to mixing your chemotherapy, our pharmacists will review your lab results to make sure you can tolerate the prescribed dose and that it's the most appropriate drug for your particular health state.

Using this information, our pharmacists will work with your oncologists to determine the best chemotherapy schedule and delivery method. They also check for any drug interactions and recommend additional medications to help to prevent or reduce chemotherapy- and medication-related side effects.

The team at the Hospital Pharmacy is devoted to patient safety. Each medication goes through stringent safety tests before it reaches the patient. Safety regulations consist of an extensive double-check chemotherapy order verification process, which requires two pharmacists to evaluate patient-specific information, such as lab results, past treatment and organ dysfunction, in order to evaluate prescribed dosages.

Team communication

Throughout your care, you will likely have questions about your medications and any anticancer drugs you are receiving, such as chemotherapy. The pharmacy team will interact regularly with your doctor, and with you and your family members to help answer your questions and educate you on the safe use of medications.

The pharmacy team at Western

Sarah Cahill serves as the Director of Pharmacy at CTCA at Western Regional Medical Center. The pharmacy team is comprised of nine staff members. Four hold a Doctorate in Pharmacy (Pharm D), two are registered pharmacists (RPh) and three are certified pharmacy technicians (CPhT).

Our retail pharmacy also has a gift shop, located on the first floor. It offers books, magazines, jewelry, clothing, footwear and more.


The Retail Pharmacy is open 9 a.m. to 7 p.m., Monday through Friday, and 9 a.m. to 5:30 p.m. on the weekends.

The Inpatient Pharmacy is open 24/7, every day of the year. A pharmacist is always on call.

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