Cancer Treatment Centers of America

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Care Management / Nurse Navigation

care management

Our department

The Care Management and Nurse Navigation teams at Cancer Treatment Centers of America (CTCA) provide clinical support throughout your initial visit to the hospital, treatment and recovery process. These two teams will also coordinate every aspect of your care.

Advocating on your behalf

Before you arrive at CTCA, a nurse navigator will call you to talk about your current health and medical history. On your first day at the hospital and every day during your initial evaluation period, your nurse navigator will meet with you to make sure your needs are being met and questions answered. Your care manager steps in once you begin treatment and will stay with you throughout the rest of your care at CTCA.

Our nurse navigators and care managers are registered nurses with oncology expertise. As a member of your overall care team, your nurse navigator or care manager will communicate with your doctors and other clinicians, caregivers, and health insurance company on your behalf to make sure your initial visit and treatment runs smoothly.

Nurse navigation and care management services

The following are some of the specific services your nurse navigators and/or care managers provide:

  • Work with your insurance company so you don’t have to worry about the hassle.
  • Consult daily with your care team to review and discuss your treatment plan.
  • Provide you with information about your cancer type and managing side effects of cancer treatment.
  • Conduct regular follow-up interviews with you to help manage your symptoms (e.g., after chemotherapy) and answer your questions.
  • Help you keep track of your lab tests and identify questions/concerns for your oncologist.
  • Help you understand your medical plan, including treatments and medications.
  • Ensure that you are getting quality care.
  • Keep track of your medical tests, including labs and scans.
  • Help coordinate medications through consultations with your doctors.
  • Coordinate discharge planning for when you are ready to return home.
  • Social work assistance for help with issues such as: crisis management, applying for disability, paying for medication, and finding community resources.
  • Stay in touch after you leave via the CTCA Survivorship Support Program.

Scheduling your appointments

We understand that traveling to a treatment facility from out of town can be stressful. CTCA takes care of many details for you, including scheduling your appointments, handling insurance and billing questions, and getting you in touch with your doctors. The nurse navigation and care management teams stay in close contact with you to ensure your individual needs are met.

Availability

Nurse navigators and care managers are on call 24 hours a day, seven days a week, including weekends and holidays. They are in the hospital clinic from 8 a.m. to 5 p.m. Monday through Friday.*

You can talk with your nurse navigator or care manager in person, by phone or via the computer through a secure Patient Portal. Contact information will be provided to you as soon as you decide to become a patient at CTCA.

The members of the team also help to make sure your medical needs are met when you return home. They are available via telephone or email at any time if you have medical concerns between visits to CTCA.

*At CTCA at Southwestern Regional Medical Center, nurse navigators and care managers are in the hospital clinic from 8 a.m. to 4:30 p.m. every day of the week, including weekends.

The care management team at Western

If you decide to come to CTCA at Western Regional Medical Center (Western), a team of two care managers will be assigned specifically to you. One individual typically serves as the primary care manager, while the other serves as the secondary manager. They will coordinate every aspect of your care so that you can focus on healing.

Elizabeth Acord serves as the Assistant Vice President, Oncology Patient Services at Western. “On a daily basis I oversee clinic operations. Our mission is to ensure that our patients have a smooth and seamless experience here at Western," says Acord.

The care managers at Western are all registered nurses (RNs) with oncology expertise. They work alongside your other doctors and clinicians from each department to streamline your experience.

During your care, if you experience any side effects from cancer treatment or have any medical questions, you can contact your care managers. They will work alongside your doctors to find the appropriate solution. They will also call and coordinate details with your insurance company on your behalf so you don't have to deal with it.

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