About two-thirds of our patients come from out of state. One reason is because we make it easy to get here.
If you decide to travel to CTCA at Western Regional Medical Center (Western) for treatment, our Transportation Department works closely with our travel schedulers to make your trip as comfortable and stress-free as possible.
Prior to your arrival at Western, our representatives will coordinate all of the details for you. A travel and accommodations scheduler will arrange your air travel, ground transportation and lodging needs. Then, from the minute you arrive, the transportation team is at your service.
If you're traveling from out of town, we'll pick you up from the airport. During your stay, we'll take you to offsite medical appointments and special outings.
Our transportation team
From the minute you arrive in Phoenix, our Transportation Department is at your service. The transportation team consists of friendly and reliable transportation representatives, including drivers and dispatchers. We understand you may be apprehensive about traveling. The transportation team is here to help you feel comfortable and relaxed.
If you are coming to us by plane, a driver will greet you at the airport. He or she will check the status of your flight ahead of time and stay in close contact with you should any delays occur.
When your plane arrives, the driver will typically be waiting near the bottom of the escalator in the baggage claim area holding a sign or iPad with the CTCA logo on it consisting of a boy, dog and a tree. Your driver will then assist you in retrieving your baggage, loading it into the vehicle, and drive you to the hospital or hotel. Our team can also pick you up at the train or bus station.
Even if you live locally, our transportation staff will pick you up for your appointments/treatments at the hospital and take you back home afterwards. Our home patient transportation service includes up to a 50-mile radius of our hospital.
If you are staying at one of the nearby hotels or at our outpatient accommodations, you do not need to worry about getting to and from the hospital. Our transportation team is here to take you back and forth. In addition to providing a local weekday afternoon shopping shuttle, the transportation team also works with the Loyalty Department to offer organized outings every month, such as to malls, movies, the zoo and other events and attractions.
Rides from the Transportation Department begin around 5 a.m. and run until 11:30 p.m. Please check our local flyers for shuttle service to hotels and local shopping and restaurants.