In Her Own Words: Fran, Care Manager
In this brief video, care manager Fran Boston discusses her role in caring for patients who undergo cancer treatment at Cancer Treatment Centers of America (CTCA) at Eastern Regional Medical Center. This experienced nurse shares how she helps to make the experience of treating for cancer less stressful for patients and their loved ones. She communicates medical information to them in layman’s terms, addresses their concerns and answers their questions:
“We’re our patients’ single point of contact for anything that they need—24 hours a day, seven days a week. We’re the ones that a lot of the information flows into to get to the patient. We’re the ones that patients contact first in order to ask questions and to get information. We help them to navigate through the system, because the healthcare system, especially when you are receiving treatment for something like cancer, can be really confusing. We really minimize that for the patient and the caregiver by making things as simple as possible.”
Related Links: