Hospital CEO Speaks About Patient Feedback at CTCA
In this clip, Anne Meisner, President and CEO of CTCA at Midwestern Regional Medical Center speaks about the importance of patient feedback at CTCA.
Ms. Meisner says, "I think that patient feedback is key to how we do business at CTCA and how we take care of patients. The end result is better care for the patients..."
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Anne Meisner: I think that patient feedback is key to how we do business at CTCA and how we take care of patients, and that the end result is better care for the patient, is better employee satisfaction and that we feel like we are really making a difference.
I think that that level of control that patients get in terms of seeing the feedback that they give us, put into action if extraordinary in terms of their treatment experience here, and that that gives them a sense of hope and Todd, that’s what it’s all about.