Rob Higgins: My name is Rob. I work in the Transportation Department and I drive this yellow bus and I go around and pick up people from their hotels and bring them to the hospital and then back again.
I make sure I am smiling. I mean, you know, and I do have music on and for those few minutes that they are on the bus, I want to not be thinking about what they are going to be doing when they get to the hospital. I want to be relaxed and just for those few minutes nothing else in my mind but some music and little conversations.
What’s good too is other patients that I pick up they have been here for a while and someone new comes on, if they are talking with each other I’ll turn the music down so they can talk and the ones that been here for a while, with the ones that have just come – they are talking about how nice it is and they don’t believe that they got picked up in a limousine and everything else, and how good the food is and the service and everybody. They say from the housekeeping to the drivers to the doctors, they say how good everybody is.
It’s service for the patients. Patients are number one. The doctors – they will talk to patients. They are not going to go like this – look at the clock and go, “Okay, what are you doing here? Okay, bye”, and I mean they’ll talk – 15 minutes, an hour, whatever they want to talk about, however amount of takes – they’ll do that. And you can see their hospital as you walk around down, the employees – there they are the help and that the other patients, they’ll see me, “Well, I don’t believe how everybody helps out”, and, “I don’t believe how I was treated. I was treated so well and back home they treated like a number, they said ‘yeah, take two pills in the morning’. Here they don’t do that.”
They’ll go, “Why I am surprised that after my treatments they called me up at home for a follow up. I mean I have never heard that before.” I take pride in saying that people are been treated the way they should be treated because you have cancer; it takes help from all around – from the top to the bottom, like when they are here with a spouse or a friend or something like their relative.
And it makes me proud to see that we can help somebody that thought they had no hope. I am glad I am here.
In this video, Rob Higgins talks about his role as a CTCA shuttle driver. Rob helps cancer patients and caregivers get to and from CTCA at Midwestern Regional Medical Center and around town.
Rob says, "What's good too is other patients that I pick up, if they've been here for a while and if someone new comes on, they'll talk with each other. I'll turn the music down so they can talk. They'll talk about how nice it is and how they don't believe that they got picked up with a limousine and everything else; how good the food is and the service and everybody. From the housekeeping to the drivers to the doctors, they say how good everybody is."