The Patient Relations Department at Cancer Treatment Centers of America® (CTCA) is committed to making you and your caregivers as comfortable as possible during your visit with us.
Patient relations services
Our patient relations team is here to provide you with guidance and support and address any concerns you may have. We provide a variety of services to you and your caregivers, including:
- Coordinate new patient orientation
- Host patient focus group sessions
- Coordinate the patient satisfaction survey process
- Facilitate conflict resolution
New patient orientation
When you first arrive at CTCA®, a patient advocate will introduce you and your caregiver to our facility and services. They will also follow up with you to address any questions or concerns you might have to ensure your expectations are met.
Patient forums give you and your caregivers an opportunity to voice any concerns, compliments or suggestions to CTCA administration and staff. These forums provide us with information about how to better meet your needs. These sessions also allow you to share thoughts and feelings with others who are in a similar situation.
Patient satisfaction surveys
We use patient satisfaction surveys to gather feedback from you and your caregivers. These surveys give you a chance to anonymously provide any comments you may have about CTCA or your care. Our patient relations team uses a sophisticated database program to document and track feedback from these surveys to resolve issues promptly, and to improve future practices/processes.
The patient relations team is on call 24 hours a day, seven days a week, including weekends and holidays. They are in the hospital from 8 a.m. to 5 p.m. Monday through Friday.