Prostate Cancer Patient Experience Statistics and Results
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At Cancer Treatment Centers of America (CTCA), we take an individualized, personalized approach to every patient’s treatment. We want patients to be more than satisfied, and in most cases we succeed. We deliver such a high quality of care and treatment that most CTCA patients are willing to recommend us to their friends and loved ones. We call this patient loyalty.
In 2009, 95% of CTCA prostate cancer patients said they would recommend CTCA. You can see that CTCA patients greatly value the care they receive from our hospitals.
CTCA Works Every Day to Earn Patient Loyalty
Our commitment is to do everything we can to make you well again, and it begins with respectful, compassionate treatment. To earn your loyalty, we do thoughtful things every day to meet patients’ needs, and we do them quickly. For example, a patient recently suggested that we place a bench near the hospital elevator so patients could rest while they waited. By that afternoon, there was a bench next to every elevator in the building.
We also handle every detail of your visit for you, including gathering your medical records, booking your appointments, and arranging your transportation and accommodations. Many patients enjoy traveling to our hospitals because we provide flexibility in treatment scheduling, and access to acupuncture, massages and other supportive services all under one roof.
During your stay, we'll ask you how we can make your experience better. And, we'll do whatever we can to improve – immediately. At CTCA we strive to provide a positive, stress-free, and hopeful environment for you and your loved ones so that you can relax and focus on healing.
Our Net Promoter® Score Is Second to None
We measure customer loyalty through a Net Promoter Score® (NPS), which is based on a survey that asks customers to rate how likely they are to recommend us on a scale of 0 to 10.
The NPS score is determined by the percentage of customers who would recommend us (promoters) minus the percentage of customers who would not recommend us (detractors). Since 2007, CTCA’s net promoter score among prostate cancer patients has ranged between 92 and 95. In other words, our prostate cancer patients are very likely to recommend our hospital to someone they know.
When you consider that very few companies achieve an NPS above 75, you can see how highly CTCA patients value their experience at our hospitals.
CTCA Patients Consistently Report High Satisfaction with Our Cancer Care
We know CTCA patients are satisfied because we survey them every week, and we hold frequent focus group sessions where we encourage patients and caregivers to tell us how we can improve our service. Our promise is to deliver the most personal approach to your care, because we know the patient always comes first.
We ask how satisfied you are with the care we provide and how you felt before and after coming to CTCA. Not surprisingly, we consistently receive overwhelmingly positive responses.
As the chart below illustrates, CTCA prostate cancer patients consistently report 99% overall satisfaction with their experience at our hospitals.
Percent mostly and completely satisfied overall with CTCA.
They also report feeling more hopeful after they have visited our hospitals.
We’re Here for You
At CTCA, we understand you have important decisions to make about your treatment. Our OIS representatives are available 24 hours a day, every day of the week. Call us at 800-615-3055 or Chat Now to explore our prostate cancer treatment program in more detail.
More:
Prostate Cancer Survival Statistics and Results
Prostate Cancer Quality of Life
HCAHPS Results
Speed of Care
Prostate Cancer Survivors
