Philadelphia, PA – Cancer Treatment Centers of America (CTCA) at Eastern Regional Medical Center (Eastern) proudly announced today that it has received the Healthgrades 2013 Outstanding Patient Experience Award™. This honor ranks CTCA at Eastern among the top five percent of hospitals identified for outstanding performance in delivering a positive experience for patients during their hospital stay, as measured by Healthgrades, the leading online resource that helps consumers search, evaluate, compare and connect with physician and hospitals.
“At CTCA, our patients are at the center of all we do,” said John McNeil, President and CEO of CTCA at Eastern. “This is a wonderful tribute to our team members who are constantly working to deliver the most advanced treatment options for cancer, while establishing partnerships with our patients that enable us to better understand their specific needs and exceed all expectations for the quality of their care.”
CTCA at Eastern reached the top echelon of performance within the Outstanding Patient Experience category. Hospitals from five separate categories are listed according to their overall patient experience score. The top 15% with the highest overall patient experience scores in their respective classification are eligible for the OPEA, and CTCA reached the top five percent of this distinguished group.
To be eligible for the Healthgrades 2013 Outstanding Patient Experience Award, hospitals had to meet clinical quality thresholds and have data for a minimum number of surveys from the Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS—the first national, standardized, publicly reported survey of patients' perspectives of hospital care, administered by the Centers for Medicare and Medicaid Services (CMS).
“As hospitals continue to struggle with the delivery of high-quality, safe care in the face of mounting financial and regulatory pressures, the hospitals who have achieved Healthgrades 2013 Outstanding Patient Experience Award stand above the rest in terms of providing the most positive experience for patients during their hospital stay,” said Evan Marks, EVP Informatics and Strategy. “This exceptional performance reflects a commitment to superior quality of clinical care.”
Healthgrades, headquartered in Denver, Colorado, the leading online resource for comprehensive information about physicians and hospitals. More than 225 million consumers use the Healthgrades website to search, evaluate, compare and connect with physicians and hospitals that best meet their treatment needs. Consumers are empowered through use of the Healthgrades proprietary information about clinical outcomes, satisfaction, safety, and health conditions to make more informed healthcare decisions and take action. For more information please visit www.healthgrades.com and www.bettermedicine.com.
About Cancer Treatment Centers of America®
Cancer Treatment Centers of America Global, Inc. (CTCA), headquartered in Boca Raton, Fla., is a national network of five hospitals that serves adult patients who are fighting cancer. CTCA® offers an integrative approach to care that combines advancements in genomic testing and precision cancer treatment, surgery, radiation, immunotherapy and chemotherapy, with evidence-informed supportive therapies designed to help patients physically and emotionally by enhancing their quality of life while managing side effects both during and after treatment. CTCA serves patients from around the world at its hospitals in Atlanta, Chicago, Philadelphia, Phoenix and Tulsa. Reflecting our patient-centered approach to cancer care, our patient satisfaction scores consistently rank among the highest in the country for cancer care providers, and CTCA is also rated one of the most admired hospital systems in the country in national consumer surveys. For more information, visit cancercenter.com, Facebook.com/cancercenter and Twitter.com/cancercenter.