Cancer Treatment Centers of America in Philadelphia Named Among the Top 100 Hospitals for Patient Experience by WomenCertified®
New Research Helps Female
Consumers Make Educated Healthcare Decisions
Philadelphia, Pa. – September 22, 2011-- WomenCertified®, the collective voice of the female consumer and a trusted referral
source for top businesses and brands identified among women, is recognizing Cancer Treatment Centers of America (CTCA) at Eastern Regional Medical Center in Philadelphia as one
of the country’s Top 100 Hospitals for Patient Experience based on female patient satisfaction.
Hospitals are selected for this prestigious annual list based on a proprietary
scoring process that incorporates Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores along with a higher level of analysis that weighs criteria
identified as the most important to women for patient satisfaction. Additionally, it takes into consideration WomenCertified’s in-depth research on customer satisfaction among women,
including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania.
Based on this scoring process, CTCA’s
Philadelphia hospital ranked number 6 on the Top 100 list of hospitals in the Patient Experience category.
“At CTCA we strive to do everything we can to improve the patient
experience, while remaining focused on helping those facing cancer fight their disease and maintain a high quality of life,” said John McNeil, President and CEO of CTCA in Philadelphia.
“This award is a wonderful honor that demonstrates our commitment to listen and respond to what is important to our patients.”
As a Top 100 Hospital, and because of its high
consumer satisfaction scores, WomenCertified is delighted to further honor CTCA with the Women’s Choice Award. Women are empowered to make better choices by having a Seal that
represents the collective opinion of women who highly recommend that brand, service or hospital.
“Women make or influence more than 85 percent of all healthcare decisions for
themselves and their families,” said Delia Passi, CEO and founder of WomenCertified and former publisher of Working Mother and Working Women magazines. “Recognizing the top
hospitals nationwide that are women-friendly and align with women’s identified preferences is important to our mission at WomenCertified, where we are women helping women make
WomenCertified®, the voice of female consumers, awards businesses and brands based on consumer experience.
WomenCertified represents the collective voice of women so they can help each other identify businesses that deserve our loyalty and referrals. WomenCertified awards businesses and
brands that meet a higher standard of customer experience the Women’s Choice Award. The Award is based on surveys of tens of thousands of women, as well as research conducted in
partnership with the Wharton School of the University of Pennsylvania on what drives the consumer experience for women vs. men, which led to the development of the Female Consumer
Satisfaction Index. In September 2011 WomenCertified launched the Top Hospitals for Patient Experience by WomenCertified. Visit www.womencertified.com.
About Cancer Treatment Centers of America
Cancer Treatment Centers of America, Inc. (CTCA) is a national network of hospitals focusing on complex and advanced stage cancer. CTCA offers a comprehensive, fully integrated approach to cancer treatment and serves patients from all 50 states at facilities located in Atlanta, Chicago, Philadelphia, Phoenix and Tulsa. Known for delivering the Mother Standard® of care and Patient Empowerment Medicine®, CTCA provides patients with information about cancer and their treatment options so they can control their treatment decisions. For more information about CTCA, go to www.cancercenter.com.