Financial Questions
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How much will my medical services cost?
How do I get a Detailed Bill for these visits?
Why do I still have a balance if my insurance company pays 100% of Reasonable and Customary Charges?
How much will my medical services cost?
The cost of your medical services will depend on the tests and treatments your physician feels are required to adequately diagnose and treat your condition. Any insurance payments we receive will be applied against the cost of services provided to you.
TopHow do I get a Detailed Bill for these visits?
Itemized Statements are available ON REQUEST from the Patient Accounts Department. A monthly statement will automatically be sent.
Yes, we need your help to do so. When you are registered, please provide the most current and accurate information regarding your insurance. We will make a copy of your insurance card at this time. This will enable us to submit a bill to your insurance carrier in a timely manner. If your insurance carrier has changed since your last visit, please make sure you give the new information to the admissions representative, along with your new insurance card. You are responsible for reporting any changes in your insurance or any other personal information.
CTCA does accept patients insured by a variety of insurance carriers. To gain a better understanding of your insurance benefits and whether care at CTCA is covered, contact and Oncology Information Specialist at 1-800-615-3055. Please note that, inpatient and/or outpatient pre-certification is required for most treatment. To avoid possible penalties, you should contact your insurance company to have your treatment/admission pre-certified in advance of any hospital treatment.
As a courtesy to you, we will file your insurance claim based on the information you provide. Your signature will be required to assign benefits directly to the hospital and physicians. We encourage patients to review their policy so there are no hidden surprises that might occur. We will work closely with you and your insurance company to expedite the process. Unfortunately, we may not always be able to obtain prompt or full payment from your insurance company. If that happens, you will be expected to assist in expediting the claim and resolving any balances due.
Why do I still have a balance if my insurance company pays 100% of Reasonable and Customary Charges?
Some insurance companies base payment on the average charges for all hospitals in a given area. This practice does not take into consideration the specialized nature of care at certain facilities managed by Cancer Treatment Centers of America and may not cover the full cost of the care you receive. You may be responsible for any balances. You are encouraged to discuss your coverage with your insurance company prior to treatment.
Since patients are financially liable for all medical services received, we offer alternatives for patients to pay their balances. The payment options may include cash, personal check, money order, credit cards and short-term payment plans. We accept Visa, Master Card and Discover. Should you have any open balances, you may be asked to pay them prior to further treatment.
Depending on the services provided, you may receive one or more bills. In addition to the hospital's bill, you may receive a bill from Patient First, S.C. or CTCA-Professional Corp. of Oklahoma. When you are seen at any of our facilities, you are assigned two different Financial Counselors. One will be responsible for your Hospital accounts, the other will responsible for your Physician accounts. If you are unable to reach someone during normal business hours, please leave a detailed message (including your name, account number, a phone number where you can be reached during the day and an address if you are requesting an itemized statement or other information that needs to be mailed to you). We will attempt to return your call the same day or by the end of the next business day.