Patient experience: CTCA vs. state and national averages
We are committed to open and transparent communication about our hospitals. For that reason, we have added HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores for three of our hospitals to our website. HCAHPS, which is administered by the U.S. Department of Health and Human Services (HHS), is a national, standardized, publicly reported survey of patients’ perceptions of their hospital care.
CTCA hospitals and other U.S. hospitals administer HCAHPS surveys to a random sample of adult patients every month between 48 hours and six weeks after their discharge from the hospital. Each hospital’s results are then reported on the HHS Hospital Compare website (www.hospitalcompare.hhs.gov) four times a year. HCAHPS scores for all participating hospitals were last updated by HHS in April 2013. These scores span the July 2011 through June 2012 timespan.
HCAHPS scores are an important indicator of the overall quality of a hospital and the overall satisfaction of the patients who were treated there. Because each hospital is required to use the same survey and the same data collection methods, HCAHPS provides an “apples to apples” comparison of one hospital to another.
See our patient experience results