Nursing: Quality of Care
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HCAPS, NDNQI and Leapfrog Group
HCAHPS is a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care.
NDNQI® is a proprietary database of the American Nurses Association that collects and evaluates unit-specific nurse-sensitive data from hospitals in the United States.
The Leapfrog Group promotes improvements in the safety of health care by giving consumers data to make more informed hospital choices.
HealthGrades Outstanding Patient Experience Award™
In March 2012, CTCA at Midwestern received the 2012 HealthGrades Outstanding Patient Experience Award™. CTCA at Midwestern is one of four recipients in all of Chicagoland, one of 13 in Illinois, and one of 332 nationwide to receive the prestigious award. This is the third consecutive year that CTCA at Midwestern has been recognized with the honor.
The HealthGrades Outstanding Patient Experience Award is based on an analysis of patient surveys from 3,797 hospitals across the country by HealthGrades, a leading independent healthcare ratings organization. Only those hospitals performing in the top 10 percent in the nation are designated Outstanding Patient Experience Award recipients.
This also marks the third consecutive year that CTCA at Midwestern has achieved the distinction of performing in the top five percent in the nation. Midwestern is one of two hospitals in all of Chicagoland, one of nine in Illinois, and 166th in the nation to do so.
CTCA at Midwestern outperformed the national average in all 10 categories. For example, 87 percent of patients surveyed gave CTCA at Midwestern an overall rating of a 9 or a 10 (10 being the highest possible) compared to a 68 percent average for all reporting hospitals in the U.S. An overwhelming 92 percent of patients surveyed reported that they would definitely recommend CTCA at Midwestern to their families and friends compared to a 70 percent average for all reporting hospitals in the U.S.