Cancer Treatment Centers of America

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HCAHPS Comparison

patient relations

The intent of the HCAHPS initiative is to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care. While many hospitals have collected information on patient satisfaction, prior to HCAHPS there was no national standard for collecting or publicly reporting patients' perspectives of care information that would enable valid comparisons to be made across all hospitals. In order to make "apples to apples" comparisons to support consumer choice, it was necessary to introduce a standard measurement approach: the HCAHPS survey, which is also known as the CAHPS® Hospital Survey, or Hospital CAHPS. HCAHPS is a core set of questions that can be combined with a broader, customized set of hospital-specific items. HCAHPS survey items complement the data hospitals currently collect to support improvements in internal customer services and quality related activities.

Compare Cancer Treatment Centers of America verus:

Percent of patients who reported that their nurses "Always" communicated well.
CANCER TREATMENT CENTERS OF AMERICA 86%
HACKENSACK UNIVERSITY MEDICAL CENTER 78%
HOSPITAL OF UNIV OF PENNSYLVANIA 78%
JOHNS HOPKINS HOSPITAL, THE 78%
NYU HOSPITALS CENTER 74%
SENTARA NORFOLK GENERAL HOSPITAL 77%
TUFTS MEDICAL CENTER 79%
YORK HOSPITAL 87%
Percent of patients who reported that their doctors "Always" communicated well.
CANCER TREATMENT CENTERS OF AMERICA 88%
HACKENSACK UNIVERSITY MEDICAL CENTER 79%
HOSPITAL OF UNIV OF PENNSYLVANIA 81%
JOHNS HOPKINS HOSPITAL, THE 81%
NYU HOSPITALS CENTER 76%
SENTARA NORFOLK GENERAL HOSPITAL 81%
TUFTS MEDICAL CENTER 80%
YORK HOSPITAL 88%
Percent of patients who reported that they "Always" received help as soon as they wanted.
CANCER TREATMENT CENTERS OF AMERICA 76%
HACKENSACK UNIVERSITY MEDICAL CENTER 62%
HOSPITAL OF UNIV OF PENNSYLVANIA 59%
JOHNS HOPKINS HOSPITAL, THE 63%
NYU HOSPITALS CENTER 57%
SENTARA NORFOLK GENERAL HOSPITAL 61%
TUFTS MEDICAL CENTER 62%
YORK HOSPITAL 75%
Percent of patients who reported that their pain was "Always" well controlled.
CANCER TREATMENT CENTERS OF AMERICA 82%
HACKENSACK UNIVERSITY MEDICAL CENTER 70%
HOSPITAL OF UNIV OF PENNSYLVANIA 70%
JOHNS HOPKINS HOSPITAL, THE 70%
NYU HOSPITALS CENTER 66%
SENTARA NORFOLK GENERAL HOSPITAL 66%
TUFTS MEDICAL CENTER 69%
YORK HOSPITAL 77%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them.
CANCER TREATMENT CENTERS OF AMERICA 78%
HACKENSACK UNIVERSITY MEDICAL CENTER 58%
HOSPITAL OF UNIV OF PENNSYLVANIA 63%
JOHNS HOPKINS HOSPITAL, THE 63%
NYU HOSPITALS CENTER 61%
SENTARA NORFOLK GENERAL HOSPITAL 59%
TUFTS MEDICAL CENTER 62%
YORK HOSPITAL 72%
Percent of patients who reported that their room and bathroom were "Always" clean.
CANCER TREATMENT CENTERS OF AMERICA 89%
HACKENSACK UNIVERSITY MEDICAL CENTER 73%
HOSPITAL OF UNIV OF PENNSYLVANIA 58%
JOHNS HOPKINS HOSPITAL, THE 64%
NYU HOSPITALS CENTER 65%
SENTARA NORFOLK GENERAL HOSPITAL 64%
TUFTS MEDICAL CENTER 70%
YORK HOSPITAL 80%
Percent of patients who reported that the area around their room was "Always" quiet at night.
CANCER TREATMENT CENTERS OF AMERICA 71%
HACKENSACK UNIVERSITY MEDICAL CENTER 49%
HOSPITAL OF UNIV OF PENNSYLVANIA 44%
JOHNS HOPKINS HOSPITAL, THE 57%
NYU HOSPITALS CENTER 46%
SENTARA NORFOLK GENERAL HOSPITAL 58%
TUFTS MEDICAL CENTER 55%
YORK HOSPITAL 62%
Percent of patients at each hospital who reported that YES they were given information about what to do during recovery.
CANCER TREATMENT CENTERS OF AMERICA 92%
HACKENSACK UNIVERSITY MEDICAL CENTER 81%
HOSPITAL OF UNIV OF PENNSYLVANIA 87%
JOHNS HOPKINS HOSPITAL, THE 86%
NYU HOSPITALS CENTER 80%
SENTARA NORFOLK GENERAL HOSPITAL 86%
TUFTS MEDICAL CENTER 87%
YORK HOSPITAL 90%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).
CANCER TREATMENT CENTERS OF AMERICA 94%
HACKENSACK UNIVERSITY MEDICAL CENTER 73%
HOSPITAL OF UNIV OF PENNSYLVANIA 73%
JOHNS HOPKINS HOSPITAL, THE 77%
NYU HOSPITALS CENTER 66%
SENTARA NORFOLK GENERAL HOSPITAL 74%
TUFTS MEDICAL CENTER 70%
YORK HOSPITAL 85%
Patients who reported YES they would definitely recommend the hospital.
CANCER TREATMENT CENTERS OF AMERICA 95%
HACKENSACK UNIVERSITY MEDICAL CENTER 79%
HOSPITAL OF UNIV OF PENNSYLVANIA 79%
JOHNS HOPKINS HOSPITAL, THE 827%
NYU HOSPITALS CENTER 75%
SENTARA NORFOLK GENERAL HOSPITAL 77%
TUFTS MEDICAL CENTER 74%
YORK HOSPITAL 89%
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