The Care Management and Nurse Navigation teams at Cancer Treatment Centers of America (CTCA) provide clinical support throughout your initial visit to the hospital, treatment and recovery process. These two teams will also coordinate every aspect of your care.
Advocating on your behalf
Before you arrive at CTCA, a nurse navigator will call you to talk about your current health and medical history. On your first day at the hospital and every day during your initial evaluation period, your nurse navigator will meet with you to make sure your needs are being met and questions answered. Your care manager steps in once you begin treatment and will stay with you throughout the rest of your care at CTCA.
Our nurse navigators and care managers are registered nurses with oncology expertise. As a member of your overall care team, your nurse navigator or care manager will communicate with your doctors and other clinicians, caregivers, and health insurance company on your behalf to make sure your initial visit and treatment runs smoothly.
Nurse navigation and care management services
The following are some of the specific services your nurse navigators and/or care managers provide:
- Work with your insurance company so you don’t have to worry about the hassle.
- Consult daily with your care team to review and discuss your treatment plan.
- Provide you with information about your cancer type and managing side effects of cancer treatment.
- Conduct regular follow-up interviews with you to help manage your symptoms (e.g., after chemotherapy) and answer your questions.
- Help you keep track of your lab tests and identify questions/concerns for your oncologist.
- Help you understand your medical plan, including treatments and medications.
- Ensure that you are getting quality care.
- Keep track of your medical tests, including labs and scans.
- Help coordinate medications through consultations with your doctors.
- Coordinate discharge planning for when you are ready to return home.
- Social work assistance for help with issues such as: crisis management, applying for disability, paying for medication, and finding community resources.
- Stay in touch after you leave via the CTCA Survivorship Support Program.
Scheduling your appointments
We understand that traveling to a treatment facility from out of town can be stressful. CTCA takes care of many details for you, including scheduling your appointments, handling insurance and billing questions, and getting you in touch with your doctors. The nurse navigation and care management teams stay in close contact with you to ensure your individual needs are met.
Nurse navigators and care managers are on call 24 hours a day, seven days a week, including weekends and holidays. They are in the hospital clinic from 8 a.m. to 5 p.m. Monday through Friday.*
You can talk with your nurse navigator or care manager in person, by phone or via the computer through a secure Patient Portal. Contact information will be provided to you as soon as you decide to become a patient at CTCA.
The members of the team also help to make sure your medical needs are met when you return home. They are available via telephone or email at any time if you have medical concerns between visits to CTCA.
*At CTCA at Southwestern Regional Medical Center, nurse navigators and care managers are in the hospital clinic from 8 a.m. to 4:30 p.m. every day of the week, including weekends.
The care management team at Eastern
Fran Reichel serves as the Director of Oncology Patient Services and Care Management at CTCA at Eastern Regional Medical Center. Evelyn Dobson, Manager of Care Management, leads the care management team.
Eastern’s care management team currently consists of care managers, all of whom are registered nurses (RNs) with oncology expertise. The team also includes care management assistants, who are licensed practical nurses (LPNs). In addition, a care management coordinator helps answer calls and relays information to the nurses.
“The care manager is here to do a lot of symptom management. We try to assist patients with diet, staying hydrated, and managing issues such as pain, constipation, lack of appetite, and nausea, so they can continue with treatment,” says Reichel.
“We also do a lot of teaching and education. We want to make sure patients have all the information they need so they can make decisions that are best for them. And, we support patients in whatever decisions they make. Here, patients have a voice in their care,” she adds.