About 75 percent of our patients come from out of state. One reason is because we make it easy to get here.
If you decide to travel to CTCA at Eastern Regional Medical Center (Eastern) for treatment, our Transportation Department works closely with our travel schedulers to make your trip as comfortable and stress-free as possible.
Prior to your arrival at Eastern, our representatives will coordinate all of the details for you, from your air travel to lodging arrangements to anything else you may need. Then, from the minute you arrive, the transportation team is at your service.
If you're traveling from out of town, we'll pick you up from the airport. During your stay, we'll take you to offsite medical appointments and special outings.
Our transportation team
Jeffrey Lawry, Supervisor of Transportation at Eastern, leads our team of 33 friendly and reliable transportation representatives, including 29 drivers and four dispatchers.
We understand you may be apprehensive about traveling. The transportation team is here to make you comfortable and relaxed. “Every patient is different and some may arrive nervous or scared. Our drivers are compassionate, caring and ready to ease any worries while transporting them safely and smoothly to the hospital.” says Lawry.
The transportation team is available from 6 a.m. to 11 p.m. seven days a week. In addition, a dispatcher is on call 24 hours a day, seven days a week.
When you arrive
If you are coming to us by plane, a driver will greet you at the airport. He or she will check the status of your flight ahead of time and stay in close contact with you should any delays occur. When your plane arrives, the driver will typically be waiting at the bottom of the elevator near baggage claim, holding a sign with your name on it.
Your driver will then load your luggage for you and drive you to the hospital, which is about 25 minutes away. Each day, the transportation team makes an average of 85 to 100 trips per day, with approximately 45 trips to the Philadelphia International Airport.
If you live locally and need transportation to the hospital, a driver can pick you up for your appointments and take you back home afterwards. Our home patient transportation service includes up to a 30-mile radius of our hospital.
Our team can also pick you up at the train station (30th Street Station). Upon your arrival into Philadelphia, a driver will typically greet you at the 29th Street side of the station.
During your stay
If you are staying at one of the nearby hotels, you do not have to worry about getting to and from the hospital. Our transportation team is here to take you back and forth. Beginning at 6:15 a.m., our shuttles make frequent, daily trips to and from the hospital and the Radisson and Four Points by Sheraton hotels.
To ensure you make your appointments in a safe and timely manner, the transportation team communicates regularly with several hospital departments. This includes travel, new patient coordinators, patient schedulers and some of the clinical areas, such as the Department of Radiation Oncology.
In addition, we are not just here to take you to and from the hospital. Our transportation team also makes frequent trips around town. The team collaborates with our Patient Relations and Outpatient Accommodations departments to take you and your caregivers to restaurants, malls, movies, hair and nail salons, food stores and other local spots.
“Our patients are our priority. Whatever they need to do, we try to accommodate them. From a return ride to a trip into the city, we have them covered," says Lawry.
The team also offers a tour bus that goes through Center City on Tuesday nights, or on weekends by request.