Patient experience statistics and results
CTCA routinely surveys our patients to ask how likely they are to recommend us, which is an accepted measure of patient loyalty. Their answers are based on a scale of 0 to 10 where zero is least likely to recommend and 10 is most likely. When we subtract the number of patients who say they would not recommend us (detractors) from the number of patients who say they would (promoters), we get our Net Promoter Score® (NPS), which indicates the percentage of patients who are loyal to CTCA.
Patient experience results by cancer type
Currently, treatment results are available for the most prevalent cancers we treat: