HCAHPS Survey Results
HCAHPS Inpatient Survey Background
Cancer Treatment Centers of America (CTCA) participates in and monitors our ratings on the third party Hospital Consumer Assessment of Healthcare Providers and Systems survey (HCAHPS), developed by the US Department of Health and Human Services. HCAHPS scores are an important indicator of the overall quality of a hospital and the overall satisfaction of the patients who were treated there.
The HCAHPS survey is the first national, standardized, publicly reported survey of patients' perspectives on hospital care. HCAHPS is a survey instrument and data collection methodology for measuring inpatients' perceptions of their hospital experience. While many hospitals have collected information on patient satisfaction for their own internal use, until HCAHPS there was no national standard for collecting and publicly reporting information about patient experience of care that allowed valid comparisons to be made across hospitals locally, regionally and nationally.
Through the relationship that CTCA has with Press Ganey®, a nationally recognized, independent, third-party vendor, surveys are administered to a random sample of adult patients between 48 hours and six weeks after their discharge from a CTCA hospital. We chose to partner with Press Ganey® because it works with more than 10,000 health care providers across the country to create and sustain high-performance environments. As a result, CTCA has access to the largest comparative database containing real-time data from more hospitals than any other HCAHPS vendor in the nation. CTCA Press Ganey® data are compared to a site's respective American Hospital Association's region and national data based on the data received from the Press Ganey® cohort.
The CTCA Press Ganey® data reported below are reflective of the most current available data gathered between January 1, 2014 and December 31, 2014, based on patient discharge date 1,2. Because the HCAHPS survey compiles nationwide data, and CMS adjusts for geographic region and certain patient demographics, the results appearing on the Center for Medicare and Medicaid Services (CMS) website are delayed in being released to the public. Therefore, data reflected with patients surveyed in this timeframe will not appear on the CMS website for approximately one year. However, additional data can be viewed on the website as another point of reference: (http://www.medicare.gov/hospitalcompare/search.html).
The charts on the following pages show HCAHPS scores for each of our hospitals as compared to each hospital's American Hospital Association (AHA) Region Average and the National Average. The applicable AHA regions are:
- AHA Region 2: CTCA at Eastern Regional Medical Center (ERMC): New Jersey, New York and Pennsylvania
- AHA Region 4: CTCA at Southeastern Regional Medical Center (SERMC): Alabama, Florida, Georgia, Mississippi, Puerto Rico, South Carolina, Tennessee
- AHA Region 5: CTCA at Midwestern Regional Medical Center (MRMC): Illinois, Indiana, Michigan, Ohio and Wisconsin
- AHA Region 7: CTCA at Southwestern Regional Medical Center (SRMC): Arkansas, Louisiana, Oklahoma, Texas
- AHA Region 8: CTCA at Western Regional Medical Center (WRMC): Arizona, Colorado, Idaho, Montana, New Mexico, Utah and Wyoming
The information displayed in the graphs on the following pages is reported using frequency scores representing the percentage of patients rating their experience in response to the survey questions.
1 When CTCA HCAHPS scores are published on the CMS website, HospitalCompare.gov, they may differ slightly from the data presented on the following pages. This is because CMS adjusts the data submitted by third party vendors for all US hospitals in order to make the patient populations as similar as possible across hospitals. For further information, visit http://www.hcahpsonline.org/home.aspx.
2 The scores included in this booklet for Western are not reported to CMS because Western does not participate in Medicare/Medicaid programs; however, Press Ganey (at our request) administers the HCAHPS survey to discharged Western patients and then reports the results to CTCA only.
Outpatient Survey Results (Press Ganey®)
Cancer Treatment Centers of America also partners with Press Ganey® to monitor the experience and satisfaction of CTCA patients who receive outpatient care. This outpatient oncology survey is important to CTCA as a measure of the aspects of care patients consider most important. Press Ganey® administers the outpatient survey to randomly selected adult patients within one week of the completion of any CTCA appointment for services. For each CTCA facility, the Press Ganey® target is to collect responses from at least 200 patients per year.
CTCA outpatient oncology survey scores are part of a larger data set that includes 261 other US hospitals that also partner with Press Ganey® for outpatient oncology results. These US hospitals include national cancer institutions such as Memorial Sloan Kettering, Cleveland Clinic, Dana-Farber and Fox Chase Cancer Center, among many others.
Press Ganey® gathered the data presented in the charts below from patients seen between January 1, 2014 and December 31, 2014. The data presented in the charts below are aggregate mean scores based upon a 5-point Likert scale.