Cancer Treatment Centers of America
Coordinated Cancer Care:
Managing the many details of your journey
Meet one of our care managers
What is coordinated care?
Coordinated care recognizes that cancer is a complex disease, requiring multiple doctor's appointments, medications and treatments, as well as support and follow-up care, and answers to the questions you may have along the way. At Cancer Treatment Centers of America® (CTCA), we are committed to helping you handle these logistics, so you don't have to do it alone. That's why we developed a comprehensive care model that assigns a coordinator to each patient's care team, to ensure that your medical needs are met in a seamless fashion. This coordinator is called a care manager, and he or she is dedicated to orchestrating your schedule, communication, education and follow-up, 24 hours a day, seven days a week. The benefits of coordinated care include:

The cancer journey explained. Whether it's understanding medical jargon, interpreting doctors' directions or knowing what to expect from treatments or possible side effects, care managers are there to help you navigate the many facets of the cancer journey and answer questions that may come up.

Convenience. Cancer is a complex disease that requires scheduling and coordination of numerous doctor visits, diagnostics, treatments, etc. Care managers keep track of it all, and strive to make sure nothing falls through the cracks.

One point of contact. Having a care manager means that you have one point of contact for your medical questions and concerns. Care managers coordinate communication and appointments among the care team, striving to avoid lapses in care and serving as the one constant who keeps everyone on the same page.
The care manager is like having a personal nurse when you're going through treatment.
Jodi Klemm, Care Manager
What is a care manager?
Care managers at Cancer Treatment Centers of America® (CTCA) are nurses with cancer care expertise who serve as the point persons on most aspects of your treatment journey.
Care managers handle the logistics of the patient experience. Whether it's coordinating doctor appointments and treatment visits, filling prescriptions or explaining the process, care managers help keep you fully informed.
As liaisons between you, your caregivers and your care teams, care managers are the common thread holding the pieces together.
Care management services include:
Coordinate medications
The care manager keeps track of the various medications prescribed by your team of doctors, seeing that the orders are filled and refilled when necessary.
Transfer medical records
At your direction and with your permission, our care managers do the leg work in coordinating the collection and transfer of necessary records and getting them to your care team.
Follow up on lab results
The care managers are responsible for keeping track of your lab tests and notifying you of the results when they are available.
Coordinate communication among the integrative care team
The care manager is a key member of your care team, coordinating the communication among your doctors and other clinicians and consulting with them to review and discuss your treatment plan.
Manage the side effects of treatment
Knowing that a number of side effects are common to cancer patients and trained to spot their symptoms, our care managers will stay in close contact with you to monitor your progress and connect you with supportive care therapies when needed.
Coordinate medical appointments
Cancer care involves a number of appointments, from doctor consultations and meetings with supportive care clinicians to treatment visits and follow-up checkups. The care manager sees that the schedule is manageable and streamlined, striving to avoid lapses in care.
Answer medical questions & concerns
Our care managers are available around the clock to answer your medical questions, and if they can’t, they will do their best to find someone who can.
Assist with crisis management
Our care managers offer assistance for a wide variety of cancer-related needs, including crisis management, applying for disability assistance and finding community services.
Give medical support around the clock
Our care managers are available 24 hours a day, seven days a week, including weekends and holidays. They are on-site during work hours on weekdays and sometimes on weekends. When they are not in the hospital, a 24-hour hotline is staffed by care managers available around the clock to respond to your medical questions and concerns.
Expertise in cancer care
As nurses with experience and training in working with cancer patients, our care managers have the expertise to help guide you and your family through this complex journey.
Meet our care managers:
Highly trained nurses

Meet Collette R. Allen,
RN, BSN, & Care Manager

Collette R. Allen, RN, BSN
Lindsey Moss, RN, BSN
Christine L. Miller, BSN, RN, OCN, CHTC
Vincent Zomok, RN, BSN
Stacy Newberry, RN, BSN, OCN
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