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Grayslake Resident Supports National Survey’s Call for Putting “Personal” Back Into Personalized Cancer Care


Author: Community Contributor

Published: August 04, 2014

New data from The Cancer Experience: A National Study of Patients and Caregivers finds that nearly one in four cancer patients and caregivers remain dissatisfied with their care experience (independent of treatment outcome). The results of this 2014 study echo the findings from the inaugural study, also commissioned by Cancer Treatment Centers of America (CTCA) and released in 2013. Findings also confirm that patients and caregivers value open communication with their care team, which is often not part of their treatment experience.

The study results suggest that health care providers can improve patient and caregiver satisfaction through maintaining open, consistent dialogue and being mindful of the ways gender and ethnicity can shape the cancer treatment experience.

Today's care experience does not meet the needs of cancer patients and caregivers.
Nearly one in four cancer patients and caregivers are still dissatisfied with their care experience overall (independent of treatment outcome).

Choosing a cancer treatment team is personal.
The top three criteria for patients and caregivers when choosing a treatment facility are timely information (91%), a care team willing to answer questions (90%) and involving patients and caregivers fully in treatment decisions (87%). However, there is a gap between the number of patients who want these things and those who experience them as part of their care.