Cancer Treatment Centers of America

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Colorectal cancer treatment statistics and results

When you are told you have colorectal cancer and begin looking for treatment options, you may be concerned about life expectancy and quality of life. At Cancer Treatment Centers of America® (CTCA), we believe you have the right to know our statistics for colorectal cancer treatment outcomes, so you can choose the best cancer care for you and your family.

ctca statistics and results

Rectal cancer patient experience statistics & results

Patients consistently report high satisfaction with CTCA cancer care

CTCA provides individualized and compassionate cancer care – the kind of care cancer patients tell us they appreciate. We know because we ask patients and caregivers how satisfied they are through periodic surveys and frequent focus group sessions. And, when patients or caregivers identify opportunities for improvement, we always consider their suggestions. Sometimes, we’re even able to make the changes before the patient leaves the hospital.

Results demonstrate that patients consistently rate CTCA hospitals very highly. In fact, for the past three years, nearly 98% of CTCA rectal cancer patients said they were mostly or completely satisfied overall with the care they received at our hospitals.

rectal cancer patient experience satisfaction
Percent mostly and completely satisfied overall with CTCA.

Patients are also highly satisfied with CTCA physicians, surgeons and care teams

As part of our commitment to transparency, we now report patient satisfaction rates with CTCA physicians and care teams, in addition to other patient experience indicators. We survey patients about their satisfaction with our medical oncologists, radiation oncologists and surgeons, and then we publish the overall ratings here on our website.

In 2013, for instance, CTCA rectal cancer patients reported a satisfaction rate with their physicians and surgeons that ranged from 96% to 97%, as detailed in the graphic below.

rectal cancer patient experience physicians

The same CTCA rectal cancer patients reported an average satisfaction rate of nearly 96% with their care teams, as well.

rectal cancer patient experience careteam

Satisfied patients are highly willing to recommend CTCA to friends and family

Patients who are highly satisfied with the care they receive at CTCA hospitals are also highly willing to recommend us. To earn your satisfaction, we do thoughtful things to meet your needs. For instance, we handle every detail of your CTCA visit, from gathering your medical records to booking your appointments, and from arranging your transportation to reserving your accommodations. At CTCA, we want your focus to be entirely on healing.

For these reasons, 95% of rectal cancer patients surveyed in 2013 said they would recommend CTCA to friends and family.

rectal cancer patient experience recommendation

At CTCA, patient loyalty is second to none

Patient loyalty is another important indicator of a hospital’s success in meeting patient needs. To determine CTCA patient loyalty, we take the percentage of patients who responded to our surveys saying they would recommend us (promoters) and subtract the percentage of patients who responded to our surveys saying they would not recommend us (detractors). The result is called the Net Promoter Score®, which indicates the overall loyalty of CTCA patients.

We have been calculating our Net Promoter Score® among CTCA rectal cancer patients since 2007. Over the past three years alone, CTCA has achieved an NPS score of 92% to 96%. When you consider that very few companies achieve an NPS above 75%, you can see how unique CTCA is by how highly CTCA patients value their experience at our hospitals and, therefore, how loyal they are.

rectal cancer patient experience
Net Promoter Score® is a customer loyalty metric developed by and a registered trademark of Fred Reichheld, Bain & Company, and Satmetrix.

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