Cancer Treatment Centers of America

We're available 24/7
(800) 615-3055

Chat online with us

Chat now

Other ways to contact us

Video
chat
Have us
call you
(800) 615-3055

Have questions? Call (800) 615-3055 to speak to a cancer information specialist.
Or we can call you.

Colorectal cancer treatment statistics and results

When you are told you have colorectal cancer and begin looking for treatment options, you may be concerned about life expectancy and quality of life. At Cancer Treatment Centers of America® (CTCA), we believe you have the right to know our statistics for colorectal cancer treatment outcomes, so you can choose the best cancer care for you and your family.

ctca statistics and results

Colon cancer patient experience statistics & results

Patients consistently report high satisfaction with CTCA cancer care

CTCA provides individualized and compassionate cancer care – the kind of care cancer patients tell us they appreciate. We know because we ask patients and caregivers how satisfied they are through periodic surveys and frequent focus group sessions. And, when patients or caregivers identify opportunities for improvement, we always consider their suggestions. Sometimes, we’re even able to make the changes before the patient leaves the hospital.

Results demonstrate that patients consistently rate CTCA hospitals very highly. In fact, for the past three years, 97% to 99% of CTCA colon cancer patients said they were mostly or completely satisfied overall with the care they received at our hospitals.

colon cancer patient experience satisfaction
Percent mostly and completely satisfied overall with CTCA.

Patients are also highly satisfied with CTCA physicians, surgeons and care teams

As part of our commitment to transparency, we now report patient satisfaction rates with CTCA physicians and care teams, in addition to other patient experience indicators. We survey patients about their satisfaction with our medical oncologists, radiation oncologists and surgeons, and then we publish the overall ratings here on our website.

In 2013, for instance, CTCA colon cancer patients reported an overall satisfaction rate with their physicians and surgeons of 97%, as detailed in the graphic below.

colon cancer patient experience physicians

The same CTCA colon cancer patients reported an overall satisfaction rate of 97% with their care teams, as well.

colon cancer patient experience careteam

Satisfied patients are highly willing to recommend CTCA to friends and family

Patients who are highly satisfied with the care they receive at CTCA hospitals are also highly willing to recommend us. To earn your satisfaction, we do thoughtful things to meet your needs. For instance, we handle every detail of your CTCA visit, from gathering your medical records to booking your appointments, and from arranging your transportation to reserving your accommodations. At CTCA, we want your focus to be entirely on healing.

For these reasons, 94% of colon cancer patients surveyed in 2013 said they would recommend CTCA to friends and family.

colon cancer patient experience recommendation

At CTCA, patient loyalty is second to none

Patient loyalty is another important indicator of a hospital’s success in meeting patient needs. To determine CTCA patient loyalty, we take the percentage of patients who responded to our surveys saying they would recommend us (promoters) and subtract the percentage of patients who responded to our surveys saying they would not recommend us (detractors). The result is called the Net Promoter Score®, which indicates the overall loyalty of CTCA patients.

We have been calculating our Net Promoter Score® among CTCA colon cancer patients since 2007. Over the past three years alone, CTCA has achieved an NPS score of 92% to 95%. When you consider that very few companies achieve an NPS above 75%, you can see how unique CTCA is by how highly CTCA patients value their experience at our hospitals.

colon cancer patient experience

Net Promoter Score® is a customer loyalty metric developed by and a registered trademark of Fred Reichheld, Bain & Company, and Satmetrix.

We're here to guide you through the cancer journey

We understand you may be feeling overwhelmed with questions and concerns about your type of cancer and what it all means. We're here to help guide you through the process.

Our hospital
Explore our cancer hospitals, which house the latest treatments, technologies and integrative oncology services under one roof.
Patient centered
Discover our patient-centered approach, and how you get all your questions answered in a single visit by a dedicated team of cancer experts.
Contact us
Discuss treatment options with an Oncology Information Specialist, who is available 24/7 at (800) 615-3055, or chat with us.

Have a question?

Call or chat with an Oncology Information Specialist. We're here 24/7.

(800) 615-3055

Chat now

Your browser (Internet Explorer 7) is out of date. Learn how to update your browser.