Breast cancer patient experience statistics & results
Patients consistently report high satisfaction with CTCA cancer care
CTCA provides individualized and compassionate cancer care – the kind of care cancer patients tell us they appreciate. We know because we ask patients and caregivers how satisfied they are through periodic surveys and frequent focus group sessions. And, when patients or caregivers identify opportunities for improvement, we always consider their suggestions. Sometimes, we’re even able to make the changes before the patient leaves the hospital.
Results demonstrate that patients consistently rate CTCA hospitals very highly. In fact, for the past three years, 98% to 99% of CTCA breast cancer patients said they were mostly or completely satisfied overall with the care they received at our hospitals.
Patients are also highly satisfied with CTCA physicians, surgeons and care teams
As part of our commitment to transparency, we now report patient satisfaction rates with CTCA physicians and care teams, in addition to other patient experience indicators. We survey patients about their satisfaction with our medical oncologists, radiation oncologists and surgeons, and then we publish the overall ratings here on our website.
In 2013, for instance, CTCA breast cancer patients reported overall satisfaction rates with their physicians and surgeons that ranged from 97% to 98%, as detailed in the graphic below.
The same CTCA breast cancer patients reported an overall satisfaction rate of 97% with their care teams, as well.
Satisfied patients are highly willing to recommend CTCA to friends and family
Patients who are highly satisfied with the care they receive at CTCA hospitals are also highly willing to recommend us. To earn your satisfaction, we do thoughtful things to meet your needs. For instance, we handle every detail of your CTCA visit, from gathering your medical records to booking your appointments, and from arranging your transportation to reserving your accommodations. At CTCA, we want your focus to be entirely on healing.
For these reasons, 96% of breast cancer patients surveyed in 2013 said they would recommend CTCA to friends and family.
At CTCA, patient loyalty is second to none
Patient loyalty is another important indicator of a hospital’s success in meeting patient needs. To determine CTCA patient loyalty, we take the percentage of patients who responded to our surveys saying they would recommend us (promoters) and subtract the percentage of patients who responded to our surveys saying they would not recommend us (detractors). The result is called the Net Promoter Score®, which indicates the overall loyalty of CTCA patients.
We have been calculating our Net Promoter Score® among CTCA breast cancer patients since 2007. Over the past three years alone, CTCA has achieved an NPS score of 95% to 97%. When you consider that very few companies achieve an NPS above 75%, you can see how unique CTCA is by how highly CTCA patients value their experience at our hospitals and, therefore, how loyal they are.