Patient-Centered Care
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Patient-Centered Care at CTCA
Dr. Timothy McCay discusses patient-centered care at Cancer Treatment Centers of America (CTCA).
Everything we do at CTCA centers around the needs of our patients.
Our patient-centered model of care enables us to understand your needs first and put you at the center of your care. Your care team listens to you, answers your questions, and encourages you to take a central decision-making role in your treatment plan.
Patient-Centered Systems
Patient Empowered Care®
You will experience continuity of care among your physicians, care managers, and other clinicians in our Patient Empowered Care clinic. With this system, you stay in one room and some of the members of your care team come to you. That means each time you come to the clinic, you will meet with the same medical oncologist, physician assistant/nurse practitioner, and care manager.
Skylight's ACCESSTM Interactive Patient System
Skylight's ACCESSTM is an automated, patient-centered system that offers an engaging, personalized hospital experience. What looks like a flat-panel television at your bedside is actually a portal for education, communication and entertainment options. With the touch of a button, the system allows you to schedule appointments, access treatment information, order meals, browse the Internet, email friends, listen to music, watch movies, and more.
Patient Satisfaction
CTCA provides patients and caregivers with surveys to provide feedback and uses the results to continually improve our processes.
Additionally, each week, we hold focus groups where patients and caregivers can voice their opinions and concerns so we can promptly resolve any issues.
Support for Your Caregivers
Our patients have told us that their caregiver’s well-being is a main concern. To help your caregiver manage his/her own emotions and concerns during your treatment, CTCA provides regular support group sessions, as well as private and group counseling.
In addition, your caregiver is welcome to any of the supportive therapies we offer, such as spiritual support and mind-body medicine, including stress management classes, relaxation and guided imagery training, and humor therapy.
